Estimating quality costs in an automotive stamping plant through the use of simulation

de Ruyter, A.S., Cardew-Hall, M.J. and Hodgson, Peter 2002, Estimating quality costs in an automotive stamping plant through the use of simulation, International journal of production research, vol. 40, no. 15, pp. 3835-3848, doi: 10.1080/00207540210163919.

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Title Estimating quality costs in an automotive stamping plant through the use of simulation
Author(s) de Ruyter, A.S.
Cardew-Hall, M.J.
Hodgson, Peter
Journal name International journal of production research
Volume number 40
Issue number 15
Start page 3835
End page 3848
Publisher Institution of Production Engineers
Place of publication London, England
Publication date 2002
ISSN 0020-7543
Summary The pressures of modern manufacturing require that the quality-cost benefits are determined when evaluating new procedures or alternative operating policies. Traditionally, cost reports and other quality metrics have been used for this purpose. However, the interactions between the main quality cost drivers cannot be understood at the superficial level and the effect that a new process or an alternative operating policy may have on quality costs is difficult to determine. An alternative to the traditional costing methods is simulation. The current work uses simulation to evaluate quality costs in an automotive stamping plant where the quality control is determined by operator inspection of their own work. Self-inspection quality control provides instantaneous feedback of quality problems, allowing for quick rectification. However, the difficult nature of surface finish inspection of automotive panels can create inspection and control errors. A simulation model was developed to investigate the cost effects of inspection and control errors and it was found that inspection error had a significant effect in increasing total quality cost, with the magnitude of this increase dependent on the level of control. Further, the simulation found that the lowest cost quality control policy was that which allowed a number of defective panels to accumulate before resetting the press-line.
Language eng
DOI 10.1080/00207540210163919
Field of Research 090299 Automotive Engineering not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2002, Taylor & Francis Ltd
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