The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students McQuilken, Lisa and Pont, Marcin 2003, The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students, The journal of current research in global business, vol. 5, no. 7, Winter, pp. 71-83. Attached Files Name Description MIMEType Size Downloads Title The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students Author(s) McQuilken, Lisa orcid.org/0000-0002-2314-7502 Pont, Marcin Journal name The journal of current research in global business Volume number 5 Issue number 7 Season Winter Start page 71 End page 83 Publisher Delaware State University Place of publication Delaware, Ill. Publication date 2003 ISSN 1050-6292 Language eng Field of Research 150599 Marketing not elsewhere classified HERDC Research category C1 Refereed article in a scholarly journal Persistent URL http://hdl.handle.net/10536/DRO/DU:30002117 Document type: Journal Article Collections: Faculty of Business and Law School of Management and Marketing   Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Mon, 05 Jan 2009, 15:26:44 EST Tue, 20 Apr 2010, 12:12:06 EST Wed, 27 Aug 2014, 21:18:31 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 870 Abstract Views, 0 File Downloads  -  Detailed Statistics Created: Mon, 07 Jul 2008, 08:15:48 EST