The Sustainability and Evolution of Quality Improvement Programmes-an Australian Case Study

Prajogo, Daniel and Sohal, A. 2004, The Sustainability and Evolution of Quality Improvement Programmes-an Australian Case Study, Total quality management & business excellence, vol. 15, no. 2, pp. 205-220, doi: 10.1080/1478336032000149036.

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Title The Sustainability and Evolution of Quality Improvement Programmes-an Australian Case Study
Author(s) Prajogo, Daniel
Sohal, A.
Journal name Total quality management & business excellence
Volume number 15
Issue number 2
Start page 205
End page 220
Publisher Routledge
Place of publication Oxon, England
Publication date 2004-03
ISSN 1478-3363
Keyword(s) Quality assurance & total quality management
Summary This paper presents a case study on the implementation of quality management programmes and initiatives in one manufacturing company in Australia, which has lasted for more than two decades. Using data collected through in-depth interviews, the case study describes how the company progressed from an earlier initiative based on quality control to the present initiatives that emphasize customer focus, product development, and innovation. Several important insights are drawn from the case study, including the importance of aligning the quality programmes or initiatives with a clear strategic focus. In addition, the commitment and leadership of senior management of the company has been demonstrated, particularly in the provision of resources and facilities to support the TQM programme, and also shown is how the company has been successful in maintaining its long-term commitment to quality management, which has led to an accumulation of various knowledge and competencies, which function as a valuable resource to sustain its business performance.
Language eng
DOI 10.1080/1478336032000149036
Field of Research 150313 Quality Management
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2004, Taylor & Francis Ltd
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Document type: Journal Article
Collections: Faculty of Business and Law
School of Management and Marketing
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