Towards universal accessibility : including users with a disability in the design process Keller, Susan, Braithwaite, Richard, Owens, Janet and Smith, Kaye 2001, Towards universal accessibility : including users with a disability in the design process, in Proceedings of the twelfth Australasian Conference on Information Systems : 4-7 December 2001 Coffs Harbour, NSW, Australia, School of Multimedia and Information Technology, Southern Cross University, Coffs Harbour, N.S.W., pp. 359-368. Attached Files Name Description MIMEType Size Downloads Title Towards universal accessibility : including users with a disability in the design process Author(s) Keller, Susan Braithwaite, Richard Owens, Janet Smith, Kaye Conference name Australasian Conference on Information Systems (12th : 2001 : Coffs Harbour, N.S.W.) Conference location Coffs Harbour, NSW Conference dates 4-7 December 2001 Title of proceedings Proceedings of the twelfth Australasian Conference on Information Systems : 4-7 December 2001 Coffs Harbour, NSW, Australia Editor(s) Ćećez-Kecmanović, Dubravka Finnie, Gavin Lo, Bruce Publication date 2001 Conference series Australasian Conference on Information Systems Start page 359 End page 368 Publisher School of Multimedia and Information Technology, Southern Cross University Place of publication Coffs Harbour, N.S.W. Keyword(s) client centered design accessibility electronic mail Summary While increased awareness of disability issues has resulted in the development of guidelines for developing accessible software, such guidelines do not guarantee that the end product will be optimal for users with a disability. We present an overview of a user-centred approach to the needs analysis and ultimate design of a disability aware email client (Multimail). We discuss the process we used to work with participants in developing the software and reflect on the benefits and challenges of the process. ISBN 186384483X 9781863844833 Language eng Field of Research 080699 Information Systems not elsewhere classified Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences HERDC Research category E1 Full written paper - refereed Persistent URL http://hdl.handle.net/10536/DRO/DU:30004484 Document type: Conference Paper Collections: Faculty of Business and Law School of Information and Business Analytics Faculty of Health Institute of Disability Studies   Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Wed, 25 Feb 2009, 08:01:21 EST Wed, 25 Jan 2012, 14:34:07 EST Tue, 04 Jun 2013, 13:17:57 EST Tue, 11 Jun 2013, 17:00:41 EST Tue, 11 Jun 2013, 17:09:43 EST Fri, 17 Oct 2014, 08:31:17 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 839 Abstract Views, 1 File Downloads  -  Detailed Statistics Created: Mon, 07 Jul 2008, 09:37:47 EST