Implemetation of electronic commerce and human resource strategies in an Australian retail banking context Blount, Yvette, Castleman, Tanya and Swatman, Paula M.C. 2002, Implemetation of electronic commerce and human resource strategies in an Australian retail banking context, in Proceedings of the 7th Annual Collecter conference on electronic commerce [electronic resource] : Collecter'02, Melbourne, Vic., 1-2 December 2002, University of Wollongong, Wollongong, N.S.W., pp. 1-11. Attached Files Name Description MIMEType Size Downloads Title Implemetation of electronic commerce and human resource strategies in an Australian retail banking context Author(s) Blount, Yvette Castleman, Tanya Swatman, Paula M.C. Conference name CollECTeR Conference on Electrical Commerce (7th : 2002 : Melbourne, VIC.) Conference location Melbourne, Victoria Conference dates 1-2 December 2002 Title of proceedings Proceedings of the 7th Annual Collecter conference on electronic commerce [electronic resource] : Collecter'02, Melbourne, Vic., 1-2 December 2002 Editor(s) Cooper, Joan Publication date 2002 Conference series CollECTeR Conference on Electrical Commerce Start page 1 End page 11 Publisher University of Wollongong Place of publication Wollongong, N.S.W. Keyword(s) electronic commerce banking IS organisational change organisational culture employment human resources Summary As organisations deploy eCommerce and internet technologies for competitive advantage and to satisfy increasingly demanding customers, they will need to develop human resource (HR) strategies that prepare their employees to work with these technologies effectively. Little systematic investigation has been undertaken to discover how companies manage their HR functions to achieve these outcomes. In the retail banking sector these issues have become very important with increased competition, industry changes and heightened competition. This paper examines HR management strategy in one Australian bank as it moves towards online service provision and adopts other eCommerce applications. The paper draws on theoretical insights from Porter’s (2001) views of competitive advantage from the internet and writers discussing the informational society (Castells, 2001) and post-fordist organisations (Clegg, 1990). An analysis of interview data from this case study shows the issues that one bank is dealing with as it seeks competitive advantage from its customer service offerings while it revises its HR strategies. ISBN 0864187831 9780864187833 Language eng Field of Research 080609 Information Systems Management Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences HERDC Research category E1 Full written paper - refereed Persistent URL http://hdl.handle.net/10536/DRO/DU:30004760 Document type: Conference Paper Collection: Faculty of Business and Law   Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Tue, 04 Jun 2013, 13:19:54 EST Thu, 13 Jun 2013, 12:27:39 EST Fri, 17 Oct 2014, 08:33:26 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 554 Abstract Views, 0 File Downloads  -  Detailed Statistics Created: Mon, 07 Jul 2008, 09:41:09 EST