Project quality management for small and medium enterprises (SMEs) in trade
Fraunholz, Bardo and Unnithan, Chandana 2004, Project quality management for small and medium enterprises (SMEs) in trade, in Innovations through information technology : proceedings of the 2004 Information Resources Management Association International Conference, Idea Group, Hershey, Pa., pp. 221-224.
Information Resources Management Association International Conference
Start page
221
End page
224
Total pages
4 p.
Publisher
Idea Group
Place of publication
Hershey, Pa.
Summary
Managing project quality is becoming focal issue in major enterprises as popular quality programs from International Standard Organization (ISO) such as ISO9000 certification processes gain momentum. Large organizations as well as small-medium enterprises (SMEs) seem to implement this program, albeit for varied reasons. In this paper, we have reported the findings from an action research project conducted in SMEs who are implementing quality management. The findings indicate that external pressures such as regulations, competition and perceived success - defined on their own parameters, may be the drivers and the certification does not necessarily result in better performance. We are in the process of developing a cost-effective guideline/framework - based on this research, for SMEs involved in the certification process. In addition, the results are aimed at informing academia as well as certification bodies of specific concerns with SMEs.
Notes
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ISBN
1591402611 9781591402619
Language
eng
Field of Research
150313 Quality Management
Socio Economic Objective
970115 Expanding Knowledge in Commerce, Management, Tourism and Services
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO.
If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.
Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.
orcid.org/0000-0002-5970-9132
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