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Program assessment and reporting: linking people, processes and data

Palermo, Josephine and Adams, Robyn 2004, Program assessment and reporting: linking people, processes and data, in Proceedings of the Australian Universities Quality Forum 2004 : quality in a time of change, Australian Universities Quality Agency, Melbourne, Vic., pp. 57-63.

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Title Program assessment and reporting: linking people, processes and data
Author(s) Palermo, Josephine
Adams, Robyn
Conference name Proceedings of the Australian Universities Quality Forum (2004: Adelaide, S. Aust)
Conference location Adelaide, Australia
Conference dates 7-9 July 2004
Title of proceedings Proceedings of the Australian Universities Quality Forum 2004 : quality in a time of change
Editor(s) Carmicheal, Rob
Publication date 2004
Start page 57
End page 63
Publisher Australian Universities Quality Agency
Place of publication Melbourne, Vic.
Summary As part of a larger Simplification Project for program quality assurance processes conducted at RMIT University, this paper chronicles the refinement of one aspect: program assessment and reporting. This involved the realignment of criteria used in program quality assurance with those developed in higher-level strategic and business planning processes. In addition, the project attempted to address the lack of alignment between annual program processes and subsequent decisions made about the future of programs, particularly in profile planning processes.
A revised Program Annual Report process was developed that aimed to achieve simplicity and alignment while re-engaging program leaders and heads of schools with the quality agenda. A concerted effort was made to develop a process that improved on previously poor vertical communication inherent in program quality assurance. This paper explores the ways in which this was achieved by a) linking people to data through the use of agreed and contextualised performance indicators, and b) linking people to process through more meaningful input into planning and opportunity for dialogue.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 1877090336
9781877090332
Language eng
Field of Research 170107 Industrial and Organisational Psychology
HERDC Research category E1.1 Full written paper - refereed
Copyright notice ©2004, Australian Universities Quality Agency
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30006227

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.