Public satisfaction with police : using procedural justice to improve police legitimacy

Hinds, Lyn and Murphy, Kristina 2007, Public satisfaction with police : using procedural justice to improve police legitimacy, Australian and New Zealand journal of criminology, vol. 40, no. 1, pp. 27-42, doi: 10.1375/acri.40.1.27.

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Title Public satisfaction with police : using procedural justice to improve police legitimacy
Author(s) Hinds, Lyn
Murphy, Kristina
Journal name Australian and New Zealand journal of criminology
Volume number 40
Issue number 1
Start page 27
End page 42
Publisher Australian Academic Press Pty. Ltd.
Place of publication Bowen Hills, Qld.
Publication date 2007-04
ISSN 0004-8658
Summary Policing research and theory emphasises the importance of supportive relationships between police and the communities they serve in increasing police effectiveness in reducing crime and disorder. A key reason people support police is that they view police as legitimate. The existing research literature, primarily from the United States, indicates that the most important factor in public assessments of police legitimacy is procedural justice. The present study is the first in an Australian jurisdiction to examine the effect of procedural justice and police legitimacy on public satisfaction with police. Using responses to a large postal survey (n = 2611), findings show that people who believe police use procedural justice when they exercise their authority are more likely to view police as legitimate, and in turn are more satisfied with police services. This study differs to US-based research in the greater importance of people's evaluations of instrumental factors in judgments of police legitimacy. The findings are important as they confirm that people's assessments of fair and effective policing in Australia will be enhanced by policing strategies that emphasise the use of procedural justice in encounters with the public.
Language eng
DOI 10.1375/acri.40.1.27
Field of Research 160299 Criminology not elsewhere classified
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
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Document type: Journal Article
Collections: Faculty of Arts and Education
School of History, Heritage and Society
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