Consumer participation in acute care settings : an Australian experience

Wellard, Sally, Lillibridge, Jennifer, Beanland, Christine and Lewis, Michele 2003, Consumer participation in acute care settings : an Australian experience, International journal of nursing practice, vol. 9, no. 4, pp. 255-260, doi: 10.1046/j.1440-172X.2003.00429.x.

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Title Consumer participation in acute care settings : an Australian experience
Author(s) Wellard, Sally
Lillibridge, Jennifer
Beanland, Christine
Lewis, Michele
Journal name International journal of nursing practice
Volume number 9
Issue number 4
Start page 255
End page 260
Publisher Wiley Interscience
Place of publication New York, N.Y.
Publication date 2003-08
ISSN 1322-7114
Summary Consumer partnerships have been embraced as an important component of building high quality health care services. While nurses have the greatest contact with clients in hospital, little is known of their views about consumer participation or how they facilitate that participation at the bedside. Using focus group interviews and participant observation methods, this project explored nurses' approaches to working with consumers to support their participation in health care delivery. Findings indicate a sharp contrast between the ideas that nurses expressed and the actions observed in practice. It was clear from the interviews that nurses had adopted the rhetoric surrounding consumer participation, yet observational data revealed nursing practices that excluded active participation by consumers. Factors influencing nurses' facilitation of consumer participation were identified as the division of nursing labour in the setting, limited communication between nurses and patients and environmental constraints.
Language eng
DOI 10.1046/j.1440-172X.2003.00429.x
Field of Research 111003 Clinical Nursing: Secondary (Acute Care)
HERDC Research category C1 Refereed article in a scholarly journal
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Document type: Journal Article
Collections: Faculty of Health
School of Nursing and Midwifery
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