Management communication strategies determine job satisfaction in telecommuting

Ilozor, Doreen, Ilozor, Ben and Carr, John 2001, Management communication strategies determine job satisfaction in telecommuting, Journal of management development, vol. 20, no. 6, pp. 495-507, doi: 10.1108/02621710110399783.

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Title Management communication strategies determine job satisfaction in telecommuting
Author(s) Ilozor, Doreen
Ilozor, Ben
Carr, John
Journal name Journal of management development
Volume number 20
Issue number 6
Start page 495
End page 507
Publisher Emerald Goup Publishing Ltd
Place of publication Bingley, England
Publication date 2001
ISSN 0262-1711
Keyword(s) communications
Summary The aim of this article is to examine the relationships between several management communication strategies and the job satisfaction of telecommuters. A review of the literature revealed that several management communication strategies directly influence job satisfaction of telecommuters. However, this claim has not been objectively tested on Australian telecommuters. Hence, a sample of 43 telecommuters, mostly from IBM Australia, were surveyed and the results analysed using Pearson’s product-moment correlation. Eleven aspects of the strategies were found to have significant influence on the job satisfaction of telecommuters: communicating job responsibilities; goals and objectives; deadlines and job expectations; communicating freely and regularly; providing appropriate equipment; training and career development; and reviewing work and salary regularly. This article concludes that cultural, economic and social contexts may have a distinct part to play in the impact of management communication strategies on the job satisfaction of telecommuters.
Language eng
DOI 10.1108/02621710110399783
Field of Research 120106 Interior Design
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2001, MCB University Press
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