An overview of IT outsourcing in public secto agenices

Rouse, Anne 2008, An overview of IT outsourcing in public secto agenices. In Garson, G. David and Khosrow-Pour, Mehdi (ed), Handbook of research on public information technology, Information Science Reference, Hershey, Pa., USA, pp.662-671.

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Title An overview of IT outsourcing in public secto agenices
Author(s) Rouse, Anne
Title of book Handbook of research on public information technology
Editor(s) Garson, G. David
Khosrow-Pour, Mehdi
Publication date 2008
Chapter number 60
Total chapters 76
Start page 662
End page 671
Total pages 10
Publisher Information Science Reference
Place of Publication Hershey, Pa., USA
Keyword(s) Internet in public administration
Summary For the past 15 years, governments in the developed, Western world have been contracting out, or outsourcing, services as a key part of public sector reforms. Outsourcing has been argued to lead to cost savings, improved discipline, better services, access to scarce skills, and the capacity for managers to focus more time on the core business of their organizations (Domberger, 1998). Government outsourcing initiatives have encompassed a range of services, but given the large sums of money invested in IT assets, the outsourcing of IT services (IT outsourcing, or ITO) has been a major initiative for many agencies. Lacity and Willcocks (1998, p. 3) defined ITO as "handing over to a third party [the] management of IS/IT assets, resources and/or activities for required results." For public-sector outsourcing, this handover is usually made by way of a competitive tender. Case studies have reported ITO successes and failures (e.g., Currie & Willcocks, 1998; Rouse & Corbitt, 2003; Willcocks & Currie, 1997; Willcocks & Lacity, 2001; Willcocks & Kern, 1998), but much of the evidence presented to public-sector decision makers to justify this reform is anecdotal and unsystematic, and when investigated in depth, does not necessarily support widespread conclusions.
ISBN 1599048574
Language eng
Field of Research 150302 Business Information Systems
Socio Economic Objective 890299 Computer Software and Services not elsewhere classified
HERDC Research category B1 Book chapter
ERA Research output type B Book chapter
HERDC collection year 2008
Copyright notice ©2008, IGI Global
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Document type: Book Chapter
Collections: Faculty of Business and Law
Deakin Business School
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