The influence of delivery mode on consumer choice of university
Hagel, Pauline and Shaw, Robin 2007, The influence of delivery mode on consumer choice of university, in European advances in consumer research. Volume 8, Association for Consumer Research, Milan, Italy, pp. 531-536.
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Title
The influence of delivery mode on consumer choice of university
European Conference of the Association for Consumer Research
Start page
531
End page
536
Total pages
5
Publisher
Association for Consumer Research
Place of publication
Milan, Italy
Summary
This paper reports on an empirical investigation into the importance of study mode in the choice of university by Australian student-consumers, using conjoint methods. Traditional approaches to investigating student choice have overlooked study mode because they assume a norm of face-to-face attendance on-campus. Three segments were identified based on the relative importance which students placed on the university, study mode and tuition fees in making their choice, and the segments were distinguishable on some demographic and situational variables. The findings have relevance to universities across national and reputational markets in making their decisions about how to deliver educational products.
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