Another look at the culture-quality-performance link

Elmer, Shandell and Kilpatrick, Sue 2008, Another look at the culture-quality-performance link, Australian journal of primary health, vol. 14, no. 2, pp. 35-45, doi: 10.1071/PY08020.

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Title Another look at the culture-quality-performance link
Author(s) Elmer, Shandell
Kilpatrick, Sue
Journal name Australian journal of primary health
Volume number 14
Issue number 2
Start page 35
End page 45
Publisher Australian Journal of Primary Health, Australian Institute for Primary Care and School of Public Health, La Trobe University
Place of publication Bundoora, Vic.
Publication date 2008-08
ISSN 1448-7527
Keyword(s) organisational culture
quality improvement,
organisational learning
organisational performance
Summary Quality improvement is usually driven by quality, safety and risk agendas leading to a focus on measurements of the outputs of care; outputs such as fewer complaints, fewer accidents and adverse events. An oft-neglected theme is the impact of the quality improvement initiative within the organisation itself. This paper presents the findings of the first stage of an evaluation that has examined the changes which have occurred within organisations since participating in a quality improvement initiative. These findings indicate that engaging with a quality improvement program can change the nature of social interactions within the organisation. In this way, quality improvement programs can impact on organisational culture, particularly in relation to organisational learning. Thus, this paper argues that successful engagement with a quality improvement program can enhance organisational learning, and, in turn, build organisational capacity.
Language eng
DOI 10.1071/PY08020
Field of Research 130199 Education systems not elsewhere classified
Socio Economic Objective 930599 Education and Training Systems not elsewhere classified
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2008, CSIRO
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Document type: Journal Article
Collection: Vice-Chancellor and Presidents Office
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