Model for fostering trust and building relationships in China's construction industry

Jin, Xiao-Hua and Ling, Florence Yean Yng 2005, Model for fostering trust and building relationships in China's construction industry, Journal of construction engineering and management, vol. 131, no. 11, pp. 1224-1232, doi: 10.1061/(ASCE)0733-9364(2005)131:11(1224).

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Title Model for fostering trust and building relationships in China's construction industry
Author(s) Jin, Xiao-Hua
Ling, Florence Yean Yng
Journal name Journal of construction engineering and management
Volume number 131
Issue number 11
Start page 1224
End page 1232
Publisher American Society of Civil Engineers
Place of publication Reston, Va.
Publication date 2005-11
ISSN 0733-9364
Keyword(s) risk management
project management
construction industry
Summary Trust is an underlying psychological condition that can cause cooperation or risk-taking. Trust is considered as a predominant feature and a central mechanism in business transactions, especially among Chinese. Trust-based relationships create advantages in conducting business such as lowering cost, shortening duration, and improving performance. Indispensable conditions for trust to arise are relationships and risks. Different risks surface as a result of different levels of relationships. Sustained trust is therefore fostered by various means to counterbalance those risks. In order to assess the links between distinct trust-related features, a model is constructed and tested through a questionnaire survey in China. The findings generally support the model in terms of explaining the dominant relationships, inherent risks, and trust-fostering tools. It is recommended that firms adopt the refined model and utilize successful practices verified in this paper to foster trust and relationships and in turn secure project success.
Language eng
DOI 10.1061/(ASCE)0733-9364(2005)131:11(1224)
Field of Research 120201 Building Construction Management and Project Planning
Socio Economic Objective 870501 Civil Building Management and Services
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2005, ASCE
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