Customer relationship management in banks with special reference to Bangladesh Wise, Victoria and Ali, Muhammad 2009, Customer relationship management in banks with special reference to Bangladesh, in AIBSW 2009 : Proceedings of the 2009 Academy of International Business (AIB) US Southwest Chapter Annual Conference, Academy of International Business, Southwest Chapter, East Lansing, Mich., pp. 45-57. Attached Files Name Description MIMEType Size Downloads wise-customerrelationship-2009.pdf Published version application/pdf 543.76KB 404 Title Customer relationship management in banks with special reference to Bangladesh Author(s) Wise, Victoria Ali, Muhammad Conference name Academy of International Business, Southwest Chapter. Conference (2009 : Oklahoma City, Okla.) Conference location Oklahoma City, Okla. Conference dates 25 - 28 February 2009 Title of proceedings AIBSW 2009 : Proceedings of the 2009 Academy of International Business (AIB) US Southwest Chapter Annual Conference Editor(s) Islam, Anisul M. Khoja, Faiza Publication date 2009 Conference series Academy of International Business, Southwest Chapter Conference Start page 45 End page 57 Total pages 13 Publisher Academy of International Business, Southwest Chapter Place of publication East Lansing, Mich. Summary Customer-banker relational behavior is dynamic and fast-changing and better interpersonal relationships tend to be characterized by their quality. Banks in Bangladesh are functioning increasingly under the competitive pressures originating from the banking system from non-banking institutions as well as from the domestic and international capital markets. In order to expand banking business, as well as sustain it in the long run, it has now become essential for banks to focus on developing long-term relationships with their customers. One facet of the efficient management of banks is the matching of customers' needs and banking products. Banks, when creating new products, should take into consideration their customers' needs informed by market research programs. In this paper we examine whether banking products in Bangladesh address customers' needs. Notes Reproduced with the kind permission of the copyright owner. Language eng Field of Research 150303 Corporate Governance and Stakeholder Engagement Socio Economic Objective 910402 Management HERDC Research category E1.1 Full written paper - refereed HERDC collection year 2009 Copyright notice ©2009, Academy of International Business Free to Read? Yes Persistent URL http://hdl.handle.net/10536/DRO/DU:30023884 Document type: Conference Paper Collections: Faculty of Business and Law Deakin Business School Open Access Collection   Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au. Versions Version Filter Type Tue, 23 Feb 2010, 15:18:32 EST Mon, 01 Mar 2010, 15:45:10 EST Tue, 02 Mar 2010, 08:37:13 EST Tue, 02 Mar 2010, 08:41:00 EST Tue, 02 Mar 2010, 09:31:32 EST Thu, 04 Mar 2010, 12:14:21 EST Fri, 08 Apr 2011, 09:40:11 EST Tue, 25 Oct 2011, 16:13:38 EST Tue, 25 Oct 2011, 16:16:39 EST Fri, 17 Feb 2012, 13:40:57 EST Fri, 17 Feb 2012, 13:45:23 EST Thu, 15 Mar 2012, 11:27:58 EST Fri, 16 Mar 2012, 17:46:30 EST Tue, 06 Sep 2016, 14:35:04 EST Tue, 05 Dec 2017, 09:11:41 EST Fri, 07 Sep 2018, 14:46:13 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 4173 Abstract Views, 404 File Downloads  -  Detailed Statistics Created: Tue, 23 Feb 2010, 15:18:29 EST by Katrina Fleming