Enhancing Knowledge Sharing with Information and Communication Technology (ICT)

Phang, Michelle M. S. and Foong, Soon-Yau 2007, Enhancing Knowledge Sharing with Information and Communication Technology (ICT), International review of business research papers, vol. 3, no. 2, pp. 340-361.

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Title Enhancing Knowledge Sharing with Information and Communication Technology (ICT)
Author(s) Phang, Michelle M. S.
Foong, Soon-Yau
Journal name International review of business research papers
Volume number 3
Issue number 2
Start page 340
End page 361
Total pages 22
Publisher World Business Institute
Place of publication Melbourne, Vic.
Publication date 2007-06
ISSN 1837-5685
Summary The acceleration of technological change and trade liberalization in the 1990s have significantly intensified market competition and transformed the world economic infrastructure from a resource- and manufacturing-based economy to one in which knowledge and services are the key drivers of economic growth. In order for an organization to capitalize on its knowledge and truly become a learning organization, it must begin to systematically manage and leverage knowledge existing internally and externally to create and sustain its competitive advantage. Numerous empirical studies on knowledge management have examined the relative effectiveness of various enablers, such as organizational structure, technology, culture, managerial system and strategy on knowledge creation and sharing in organizations. The enablers examined earlier are mostly related to organizational infrastructure that promotes knowledge sharing in organizations. This paper examines specifically the critical role of information and communication technology (ICT) in facilitating and enhancing knowledge sharing and organizational performance. This study adopted a process oriented approach by using Nonaka’s (1994) knowledge sharing model. The results indicate that significant positive effects of ICT support on knowledge sharing and all dimensions of knowledge sharing are significant predictors of organizational performance.
Language eng
Field of Research 150301 Business Information Management (incl Records, Knowledge and Information Management, and Intelligence)
HERDC Research category C1.1 Refereed article in a scholarly journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30026429

Document type: Journal Article
Collections: Faculty of Business and Law
School of Accounting, Economics and Finance
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