The use of control systems in new product development innovation : advancing the 'help or hinder' debate Akroyd, Chris, Narayan, Sharlene and Sridharan, V. G. 2009, The use of control systems in new product development innovation : advancing the 'help or hinder' debate, ICFAI journal of knowledge management, vol. VII, no. 5-6, pp. 70-90. Attached Files Name Description MIMEType Size Downloads sridharan-useofcontrol-2009.pdf Published version application/pdf 901.24KB 212 Title The use of control systems in new product development innovation : advancing the 'help or hinder' debate Author(s) Akroyd, Chris Narayan, Sharlene Sridharan, V. G. Journal name ICFAI journal of knowledge management Volume number VII Issue number 5-6 Start page 70 End page 90 Publisher ICFAI University Press Place of publication Hyderabad, India Publication date 2009-09 ISSN 0972-9216 Summary New Product Development (NPD) innovation is a critical activity in the current economic environment. In order to manage their NPD innovation projects, firms use Management Controls Systems (MCS). However, the effect that these systems have on NPD innovation is not clear. One stream of research suggests that MCS help NPD innovation while another stream suggests MCS hinder NPD innovation. Past research has shown that the role and style of MCS used may offer explanations on why MCS can both help and hinder NPD innovation. This paper adds another explanation by examining the relationship between three models (divisional, activity/decision and conversion/response) of a commonly used MCS, known as the Stage-Gate Process1 in the NPD innovation literature, and three types of NPD innovation projects (incremental, semi-radical and radical). The insights from an ethnomethodology informed field study are used to understand how and why the firms may use a different MCS (Stage-Gate Process models) for different NPD innovation project types. Notes Every reasonable effort has been made to ensure that permission has been obtained for items included in Deakin Research Online. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au Language eng Field of Research 150399 Business and Management not elsewhere classified Socio Economic Objective 910499 Management and Productivity not elsewhere classified HERDC Research category C3.1 Non-refereed articles in a professional journal Copyright notice ©2009, ICFAI University Press Free to Read? Yes Persistent URL http://hdl.handle.net/10536/DRO/DU:30029805 Document type: Journal Article Collections: Faculty of Business and Law School of Accounting, Economics and Finance Open Access Collection Related Links Link Description Connect to published version (restricted access) Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au. Versions Version Filter Type Tue, 24 Aug 2010, 13:31:57 EST Tue, 24 Aug 2010, 13:34:09 EST Thu, 17 Nov 2011, 13:24:47 EST Thu, 17 Nov 2011, 13:25:49 EST Thu, 14 Jun 2012, 12:44:07 EST Mon, 16 Jun 2014, 16:13:20 EST Tue, 05 Dec 2017, 09:17:03 EST Fri, 07 Sep 2018, 15:02:19 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 656 Abstract Views, 212 File Downloads  -  Detailed Statistics Created: Tue, 24 Aug 2010, 13:31:50 EST by Leanne Swaneveld