Innovation in logistic services and the new business model : a conceptual framework Chapman, Ross L., Soosay, Claudine and Kandampully, Jay 2002, Innovation in logistic services and the new business model : a conceptual framework, Managing service quality, vol. 12, no. 6, pp. 358-371, doi: 10.1108/09604520210451849. Attached Files Name Description MIMEType Size Downloads chapman-innovationinlogistics-post-2002.pdf Author's post print application/pdf 164.93KB 9612 Title Innovation in logistic services and the new business model : a conceptual framework Author(s) Chapman, Ross L. Soosay, Claudine Kandampully, Jay Journal name Managing service quality Volume number 12 Issue number 6 Start page 358 End page 371 Publisher Emerald Group Publishing Place of publication Bradford, England Publication date 2002 ISSN 0960-4529 Keyword(s) innovation knowledge workers logistics networks service industries technology Summary Service industries hold an increasingly dynamic and pivotal role in today’s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication in the new millennium have compelled firms to consider the potential of the so-called new “resources” (technology, knowledge and relationship networks) that are essential if firms are to operate effectively within the emerging business model, and to utilise the opportunities to innovate and gain market leadership. Through an extensive literature review, this paper examines the factors that nurture innovation in logistics services, identifies the contributions of the new “resources” and, using industry examples, examines the application of these resources to logistics firms as they assume an extended role within the new business model Notes Note: This paper has also been re-published (under the same title) as follows on the request of the Editor of this Journal - International Journal of Physical Distribution & Logistics Management, (2003) Vol. 33, No. 7, pp 630-650. Reproduced with kind permission of the copyright owner. Language eng DOI 10.1108/09604520210451849 Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services HERDC Research category C1.1 Refereed article in a scholarly journal Copyright notice ©2002, MCB UP Free to Read? Yes Persistent URL http://hdl.handle.net/10536/DRO/DU:30032488 Document type: Journal Article Collections: Faculty of Business and Law Deakin Business School Open Access Collection Related Links Link Description Connect to published version (restricted access) Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au. Versions Version Filter Type Wed, 02 Feb 2011, 15:09:21 EST Wed, 29 Jun 2011, 14:52:18 EST Wed, 29 Jun 2011, 14:54:11 EST Thu, 30 Jun 2011, 11:15:55 EST Wed, 12 Oct 2011, 11:11:22 EST Tue, 05 Dec 2017, 10:46:27 EST Fri, 07 Sep 2018, 15:15:05 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 7679 Abstract Views, 9614 File Downloads  -  Detailed Statistics Created: Wed, 02 Feb 2011, 15:09:21 EST