Complexity and learning behaviours in product innovation

Chapman, Ross and Hyland, Paul 2004, Complexity and learning behaviours in product innovation, Technovation, vol. 24, no. 7, pp. 553-561, doi: 10.1016/S0166-4972(02)00121-9.

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Title Complexity and learning behaviours in product innovation
Author(s) Chapman, Ross
Hyland, Paul
Journal name Technovation
Volume number 24
Issue number 7
Start page 553
End page 561
Publisher Pergamon
Place of publication Oxford, England
Publication date 2004-07
ISSN 0166-4972
Keyword(s) complexity
product innovation
knowledge management
NPD processes
Summary Successful product innovation and the ability of companies to continuously improve their innovation processes are rapidly becoming essential requirements for competitive advantage and long-term growth in both manufacturing and service industries. It is now recognized that companies must develop innovation capabilities across all stages of the product development, manufacture, and distribution cycle. These Continuous Product Innovation (CPI) capabilities are closely associated with a company’s knowledge management systems and processes. Companies must develop mechanisms to continuously improve these capabilities over time.  Using results of an international survey on CPI practices, sets of companies are identified by similarities in specific contingencies related to their complexity of product, process, technological, and customer interface. Differences between the learning behaviors found present in the company groups and in the levers used to develop and support these behaviors are identified and discussed. This paper also discusses appropriate mechanisms for firms with similar complexities, and some approaches they can use to improve their organizational learning and product innovation.
Language eng
DOI 10.1016/S0166-4972(02)00121-9
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2002, Elsevier
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Document type: Journal Article
Collections: Faculty of Business and Law
Deakin Business School
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