Harnessing intranet technology for organisational knowledge creation

Damsgaard, Jan and Scheepers, Rens 2001, Harnessing intranet technology for organisational knowledge creation, Australian journal of information systems, vol. 9, no. 1, pp. 4-15.

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Title Harnessing intranet technology for organisational knowledge creation
Author(s) Damsgaard, Jan
Scheepers, RensORCID iD for Scheepers, Rens orcid.org/0000-0003-2791-6513
Journal name Australian journal of information systems
Volume number 9
Issue number 1
Start page 4
End page 15
Publisher Association for Information Systems
Place of publication Canberra, A.C.T.
Publication date 2001
ISSN 1039-7841
Summary Many organisations have embraced intranets with the intent of harnessing the technology to support knowledge management initiatives. Despite the promise that intranet technology holds in this regard, many of the early research studies indicate rather disappointing results. In this paper we propose a model that organisations can use to conceptualise and reflect on their intranet applications with a view towards more fruitful results, specifically in terms of knowledge creation. We do so by drawing upon Nonaka's well-known framework of knowledge creation and combining that with a taxonomy of five intranet use modes. For each of Nonaka's four knowledge creating activities we associate and describe the corresponding primary intranet use mode that we argue can foster the knowledge creation process. We illustrate the arguments with findings from our own empirical intranet field studies and other documented intranet-related knowledge management research. We conclude with some implications of the model and we suggest avenues for further research.
Language eng
Field of Research 089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2001, Association for Information Systems
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036346

Document type: Journal Article
Collection: School of Information and Business Analytics
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