Business intelligence systems implementation : testing a critical success factors framework in multiple cases Yeoh, William 2011, Business intelligence systems implementation : testing a critical success factors framework in multiple cases, International journal of business information systems, vol. 8, no. 2, pp. 192-209, doi: 10.1504/IJBIS.2011.041791. Attached Files Name Description MIMEType Size Downloads Title Business intelligence systems implementation : testing a critical success factors framework in multiple cases Author(s) Yeoh, William orcid.org/0000-0002-2964-4518 Journal name International journal of business information systems Volume number 8 Issue number 2 Start page 192 End page 209 Total pages 18 Publisher Inderscience Publishers Place of publication Olney, England Publication date 2011 ISSN 1746-0972 Keyword(s) business intelligence systems system implementation critical success factors CSFs multiple case design business orientation engineering industry resourceful undertakings multidimensional challenges complex undertakings Summary This paper presents and discusses the critical success factors (CSFs) influencing the implementation of business intelligence (BI) systems. Based on a preliminary critical success factors (CSFs) framework, multiple case studies approach was applied to investigate the CSFs influencing BI systems implementation in seven large engineering enterprises. The empirical findings demonstrate a clear trend towards multidimensional challenges involved in such resourceful and complex undertaking. The CSFs exist in various dimensions composed of organisation, process, and technology perspectives. More significantly, the study reveals that a more fundamental issue concerning the business needs of BI systems may, in the end, impede BI systems success. That is, BI stakeholders are urged to apply a business-orientation approach in tackling implementation challenges and ensuring buy-in from business stakeholders. Notes ATTENTION ERA 2015 CLUSTER LEADERS: The Library does not currently have access to the research output associated with this record, please contact DRO staff for further information regarding access.drosupport@deakin.edu.au Language eng DOI 10.1504/IJBIS.2011.041791 Field of Research 080699 Information Systems not elsewhere classified Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences HERDC Research category C1 Refereed article in a scholarly journal Copyright notice ©2011, Inderscience Publishers Persistent URL http://hdl.handle.net/10536/DRO/DU:30036781 Document type: Journal Article Collections: Faculty of Business and Law School of Information and Business Analytics Related Links Link Description Connect to journal website Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Mon, 05 Sep 2011, 15:38:23 EST Fri, 09 Sep 2011, 11:14:03 EST Fri, 09 Sep 2011, 11:15:17 EST Fri, 27 Jan 2012, 13:11:07 EST Fri, 27 Jan 2012, 13:12:31 EST Tue, 04 Jun 2013, 14:12:02 EST Tue, 18 Jun 2013, 11:25:55 EST Thu, 17 Oct 2013, 14:59:36 EST Thu, 26 Jun 2014, 11:11:53 EST Tue, 01 Jul 2014, 11:47:32 EST Tue, 01 Jul 2014, 11:48:08 EST Tue, 01 Jul 2014, 11:48:52 EST Thu, 11 Dec 2014, 17:17:59 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 6 times in Scopus Search Google Scholar Access Statistics: 799 Abstract Views, 5 File Downloads  -  Detailed Statistics Created: Mon, 05 Sep 2011, 15:38:15 EST by Katrina Fleming