The impact of bullying on health care administration staff : reduced commitment beyond the influences of negative affectivity

Rodwell, John, Demir, Defne, Parris, Melissa, Steane, Peter and Noblet, Andrew 2012, The impact of bullying on health care administration staff : reduced commitment beyond the influences of negative affectivity, Health care management review, vol. 37, no. 4, October-December, pp. 329-338, doi: 10.1097/HMR.0b013e31823dc2ec.

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Title The impact of bullying on health care administration staff : reduced commitment beyond the influences of negative affectivity
Author(s) Rodwell, John
Demir, Defne
Parris, MelissaORCID iD for Parris, Melissa
Steane, Peter
Noblet, AndrewORCID iD for Noblet, Andrew
Journal name Health care management review
Volume number 37
Issue number 4
Season October-December
Start page 329
End page 338
Total pages 10
Publisher Wolters Kluwer Health
Place of publication Philadelphia, Pa.
Publication date 2012-10
ISSN 0361-6274
Keyword(s) bullying
healthcare administration staff
job satisfaction
negative affectivity
organizational commitment
Summary Background: Investigations of workplace bullying in health care settings have tended to focus on nurses or other clinical staff. However, the organizational and power structures enabling bullying in health care are present for all employees, including administrative staff.

Purposes: The purpose of this study was to specifically focus on health care administration staff and examine the prevalence and consequences of workplace bullying in this occupational group.

Methodology/Approach: A cross-sectional study was conducted based on questionnaire data from health care administration staff who work across facilities within a medium to large health care organization in Australia. The questionnaire included measures of bullying, negative affectivity (NA), job satisfaction, organizational commitment, well-being, and psychological distress. The three hypotheses of the study were that (a) workplace bullying will be linked to negative employee outcomes, (b) individual differences on demographic factors will have an impact on these outcomes, and (c) individual differences in NA will be a significant covariate in the analyses. The hypotheses were tested using t tests and analyses of covariances.

Findings: A total of 150 health care administration staff completed the questionnaire (76% response rate). Significant main effects were found for workplace bullying, with lower organizational commitment and well-being with the effect on commitment remaining over and above NA. Main effects were found for age on job satisfaction and for employment type on psychological distress. A significant interaction between bullying and employment type for psychological distress was also observed. Negative affectivity was a significant covariate for all analyses of covariance.

Practice Implications: The applications of these results include the need to consider the occupations receiving attention in health care to include administration employees, that bullying is present across health care occupations, and that some employees, particularly part-time staff, may need to be managed slightly differently to the full-time workforce.
Language eng
DOI 10.1097/HMR.0b013e31823dc2ec
Field of Research 150311 Organisational Behaviour
Socio Economic Objective 910405 Public Sector Productivity
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2012, Wolters Kluwer Health
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Created: Thu, 15 Mar 2012, 13:57:43 EST by Katrina Fleming

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