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The role of emotional intelligence on the resolution of disputes involving the electronic health record

Bellucci, Emilia, Venkatraman, Sitalakshmi, Muecke, Nial, Stranieri, Andrew and Abawajy, Jemal 2012, The role of emotional intelligence on the resolution of disputes involving the electronic health record, in HIKM 2012 : Proceedings of the Fifth Australasian Workshop on Health Informatics and Knowledge Management, Australian Computer Society, [Melbourne, Vic.], pp. 3-12.

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Title The role of emotional intelligence on the resolution of disputes involving the electronic health record
Author(s) Bellucci, EmiliaORCID iD for Bellucci, Emilia orcid.org/0000-0002-7962-411X
Venkatraman, Sitalakshmi
Muecke, Nial
Stranieri, Andrew
Abawajy, JemalORCID iD for Abawajy, Jemal orcid.org/0000-0001-8962-1222
Conference name Australasian Workshop on Health Informatics and Knowledge Management (5th : 2012 : Melbourne, Vic.)
Conference location Melbourne, Vic.
Conference dates 30 Jan. - 2 Feb. 2012
Title of proceedings HIKM 2012 : Proceedings of the Fifth Australasian Workshop on Health Informatics and Knowledge Management
Editor(s) Butler-Henderson, Kerryn
Gray, Kathleen
Publication date 2012
Conference series Australasian Workshop on Health Informatics and Knowledge Management
Start page 3
End page 12
Total pages 10
Publisher Australian Computer Society
Place of publication [Melbourne, Vic.]
Keyword(s) dispute resolution
electronic health record
emotional intelligence
HER
Summary Numerous authors have expressed concerns that the introduction of the Personally Controlled Electronic Health Record (PCEHR) will lead to an escalation of disputes. Some disputes will concern the accuracy of the record whereas others will arise simply due to greater access to health care records. Online dispute resolution (ODR) programs have been successfully applied to cost-effectively help disputants resolve commercial, insurance and other legal disputes, and can also facilitate the resolution of health care related disputes. However, we expect that health differs from other application domains in ODR because of the emotional engagement patients have with their health and those of loved ones. In this study we will be looking at whether the success of an online negotiation is related to how people recognise and manage emotions, and in particular, their Emotional intelligence score.
Notes Conferences in Research and Practice in Information Technology (CRPIT), vol. 129.
ISBN 9781921770104
ISSN 1445-1336
Field of Research 080501 Distributed and Grid Systems
Socio Economic Objective 920401 Behaviour and Health
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2012, Australian Computer Society
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30044876

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.