Human resource management activities on the front line : a nursing perspective

O'Donnell, Deanna M., Livingston, Patricia M. and Bartram, Timothy 2012, Human resource management activities on the front line : a nursing perspective, Contemporary nurse, vol. 41, no. 2, pp. 198-205.

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Title Human resource management activities on the front line : a nursing perspective
Author(s) O'Donnell, Deanna M.
Livingston, Patricia M.ORCID iD for Livingston, Patricia M.
Bartram, Timothy
Journal name Contemporary nurse
Volume number 41
Issue number 2
Start page 198
End page 205
Total pages 8
Publisher EContent Management
Place of publication Maleny, Qld.
Publication date 2012
ISSN 1037-6178
Keyword(s) nursing
human resource management
front line management
nurse unit manager
conflict management
Summary Objective: To identify the practical human resource management (HRM) issues that may impact on job satisfaction, nurse retention and ultimately quality of patient care of the nurse unit manager's (NUM) role.
Background: NUMs are in the unique position within the healthcare industry to impact upon and effect large numbers of people, including nurses, doctors, patients and their families, and processes on a daily basis. More effective HRM practices could improve performance in terms of staff satisfaction, positive patient outcomes and the cost effectiveness of staff retention.
Method: Two focus groups, one group of nine NUMs and one group of five staff nurses, were conducted at an Australia public hospital. A descriptive phenomenological approach informed data generation and data analysis.
Results: The NUMs reported that they were not adequately trained in the skills required to effectively manage staff conflict such as manipulation and bitterness, requiring disciplinary intervention on an ongoing basis. The consequences included reduced staff morale, decreased staff satisfaction, increased stress to the NUM and ultimately retention issues for both the NUM and Unit staff.
Conclusion: This study highlights the potential impact of inadequate implementation and understanding of HRM policy and practice by NUMS on the front line. Further research is required to understand why this phenomenon exists and how it can be remedied.
Language eng
Field of Research 119999 Medical and Health Sciences not elsewhere classified
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2012, eContent Management
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Created: Thu, 19 Jul 2012, 12:19:53 EST by Jane Moschetti

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