Management perspective for TQM solution

Chan, Eric 2012, Management perspective for TQM solution, Engineering management reviews, vol. 1, no. 1, pp. 7-19.

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Title Management perspective for TQM solution
Author(s) Chan, Eric
Journal name Engineering management reviews
Volume number 1
Issue number 1
Start page 7
End page 19
Total pages 13
Publisher Science and Engineering Publishing Company
Place of publication Riley, Ind.
Publication date 2012
ISSN 2326-5884
Keyword(s) construction business
total quality management
management implication
Summary Quality management is an important research topical in construction industry. The aim of this paper is to review and investigate, via extensive literature reviews, the management perspectives when construction organization implementing total quality management (TQM). If it is successfully operated, competitive advantage will be enhanced that may lead to eight beneficial areas [improve quality and environmental performance; broaden business opportunities; benefit the community; increase market share; improve finance situation; enhance organizational effectiveness; streamline response to legal issues and lessen insurance budget] which favour commercial viability. However, there are challenges in doing so which include inexperience, resources and administrative constraints, inadequate management skill, and cultural differences. Therefore, in order to foster quality culture, it needs four management directions, namely construction management (CM), knowledge management (KM), project management (PM) and human resources management (HRM). One can reasonably conclude that the quality improvements by TQM are going to create long term commercial advantages.
Language eng
Field of Research 150313 Quality Management
120201 Building Construction Management and Project Planning
Socio Economic Objective 970112 Expanding Knowledge in Built Environment and Design
HERDC Research category C1 Refereed article in a scholarly journal
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