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Concept definition in knowledge management : the development of an organizational memory scale

Dunham, Annette and Burt, Christopher 2009, Concept definition in knowledge management : the development of an organizational memory scale, in ECKM 2009 : Proceedings of ECKM 2009 The 10th European Conference on Knowledge Management, [The conference], [Vicenza, Italy], pp. 247-255.

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Title Concept definition in knowledge management : the development of an organizational memory scale
Author(s) Dunham, Annette
Burt, Christopher
Conference name European Conference on Knowledge Management. Conference (10th : 2009 : Vicenza, Italy)
Conference location Vicenza, Italy
Conference dates 3-4 Sept. 2009
Title of proceedings ECKM 2009 : Proceedings of ECKM 2009 The 10th European Conference on Knowledge Management
Editor(s) [Unknown]
Publication date 2009
Conference series European Conference on Knowledge Management Conference
Start page 247
End page 255
Total pages 9
Publisher [The conference]
Place of publication [Vicenza, Italy]
Keyword(s) concept definition
knowledge transfer
organizational learning
organizational memory
scale development
socialization
Summary Theorists and researchers in the field of Knowledge Management are frequently frustrated by issues with concept definition, as illustrated by the following comment "there remains disagreement on methodologies, definitions and processes" from the summary article "Issues Raised at ECKM, 2008". How can we clearly define constructs of interest? How can we further research and understanding in the field if we are speaking with different vocabularies? This paper illustrates some of these issues by describing the concept definition process involved in the development of an organizational memory scale. The example being used to illustrate these issues was a self-report scale of organizational memory developed to survey experienced workers' attitudes to mentoring others to pass on their knowledge. The current research sought to differentiate between the types of organizational knowledge that experienced workers have and the possible relationships these have with attitudes pertaining to knowledge transfer via mentoring. Defining the construct to be measured is the vital first ingredient in scale development. Many researchers lament that the concept of organizational memory is a "rather loosely defined and under-developed concept" (e.g. Johnson & Paper, 1998, p.504), and this hints at the challenges that concept definition can entail. Furthermore, in the early stages of this particular project it became clear that the organizational memory scale had similar aims, and was able to borrow from, an existing sale of organizational socialization (Chao, O'Leary-Kelly, Woolf, Klein & Gardner, 1994). This paper describes the concept definition process involved in the development of the scale along with results from the exploratory factor analysis. There is a discussion of the relative contribution that the organizational memory scale makes alongside the existing measure of socialization (Chao et al., 1994), along with goals for further development.
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ISBN 9781906638399
Language eng
Field of Research 179999 Psychology and Cognitive Sciences not elsewhere classified
Socio Economic Objective 970117 Expanding Knowledge in Psychology and Cognitive Sciences
HERDC Research category E1.1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30052381

Document type: Conference Paper
Collection: Faculty of Health
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