The mediating effect of internal service quality on employee turnover – empirical evidence from Taiwanese nurses Hung, Jai-Yi, Wong, Ho-Yin and Lan, Yu-Li 2013, The mediating effect of internal service quality on employee turnover – empirical evidence from Taiwanese nurses, Academy of Taiwan business management review, vol. 9, no. 3, pp. 82-92. Attached Files Name Description MIMEType Size Downloads wong-mediatingeffect-2013.pdf Published version application/pdf 1.82MB 92 Title The mediating effect of internal service quality on employee turnover – empirical evidence from Taiwanese nurses Author(s) Hung, Jai-Yi Wong, Ho-Yin orcid.org/0000-0002-2461-650X Lan, Yu-Li Journal name Academy of Taiwan business management review Volume number 9 Issue number 3 Start page 82 End page 92 Total pages 11 Publisher Taiwan Institute of Business Administration Place of publication Taichung City, Taiwan Publication date 2013-12-18 ISSN 1813-0534 Keyword(s) trust strategic alliances networks communication information exchange inter-firm adaptation Summary Informed by social exchange theory (SET) this study examines the role of trust in strategic alliances. Interviews were conducted with 17 participants who were strategic alliance managers in their organization. The study finds that trust is important to strategic alliance managers, and without it alliance managers would find it difficult to keep their alliance going. Trust is built over time, and based on the past experiences that the alliance manager has with their partner. The study found that prior networks, timely and appropriate communication and information exchange, fairness preservation and inter-firm adaptation were important in developing trust in the strategic alliance. Language eng Field of Research 150503 Marketing Management (incl Strategy and Customer Relations) Socio Economic Objective 910403 Marketing HERDC Research category C1 Refereed article in a scholarly journal Copyright notice ©2013, Taiwan Institute of Business Administration Free to Read? Yes Persistent URL http://hdl.handle.net/10536/DRO/DU:30059963 Document type: Journal Article Collections: Faculty of Business and Law Deakin Business School Open Access Collection   Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au. Versions Version Filter Type Fri, 24 Jan 2014, 08:08:31 EST Fri, 24 Jan 2014, 08:20:52 EST Tue, 28 Jan 2014, 08:33:17 EST Tue, 28 Jan 2014, 08:34:16 EST Mon, 22 Sep 2014, 15:49:57 EST Mon, 22 Sep 2014, 15:51:25 EST Wed, 18 Mar 2015, 13:52:35 EST Tue, 06 Sep 2016, 22:37:38 EST Tue, 05 Dec 2017, 12:46:41 EST Fri, 07 Sep 2018, 16:53:43 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 624 Abstract Views, 92 File Downloads  -  Detailed Statistics Created: Fri, 24 Jan 2014, 08:08:24 EST by Leanne Swaneveld