Profiling for profit : a report on target marketing and profiling practices in the credit industry
Harrison, Paul and Gray, Charles Ti 2012, Profiling for profit : a report on target marketing and profiling practices in the credit industry, Consumer Action Law Centre, Melbourne, Vic..
This report examines how many businesses make significant investments to purchase and develop customer relationship management systems. Given such investments, information about these systems is not widely available, but some publicly available information gives indication of the extent, and purpose, of the use. Recognising that lenders use customer information and highly sophisticated systems to target their marketing strategies, is the first step towards ensuring that these practices are taken into account in the development of consumer policy and law reform. This research was funded by the consumer advisory panel of the Australian Securities and Investment Commission (ASIC).
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A joint research project by Deakin University and Consumer Action Law Centre
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.