Service providers' experiences and needs in working with refugees in the Geelong region: a qualitative study

Jewson, Ashlee, Lamaro, Greer, Crisp, Beth R., Hanna, Lisa and Taket, Ann 2015, Service providers' experiences and needs in working with refugees in the Geelong region: a qualitative study, Australian journal of primary health, vol. 21, no. 2, pp. 233-238, doi: 10.1071/PY12132.

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Title Service providers' experiences and needs in working with refugees in the Geelong region: a qualitative study
Author(s) Jewson, Ashlee
Lamaro, Greer
Crisp, Beth R.ORCID iD for Crisp, Beth R.
Hanna, LisaORCID iD for Hanna, Lisa
Taket, AnnORCID iD for Taket, Ann
Journal name Australian journal of primary health
Volume number 21
Issue number 2
Start page 233
End page 238
Total pages 6
Publisher CSIRO Publishing
Place of publication Melbourne, Vic.
Publication date 2015-01
ISSN 1448-7527
Keyword(s) Alruism
Cooperative Behavior
Cultural Characteristics
Delivery of Health Care
Health Services Needs and Demand
Healthcare Disparities
Interviews as Topic
Qualitiative Research
South Australia
Summary Service providers in Geelong, one of the priority locations for the resettlement of refugees in regional Australia, were interviewed to explore their perceptions of the health and wellbeing needs of refugees, and the capacity of service providers in a regional area to meet these. In all, 22 interviews were conducted with health and human service professionals in a range of organisations offering refugee-specific services, culturally and linguistically diverse (CALD) services in general, and services to the wider community, including refugees. The findings revealed that a more coordinated approach would increase the effectiveness of existing services; however, the various needs of refugees were more than could be met by organisations in the region at current resource levels. More staff and interpreting services were required, as well as professional development for staff who have had limited experience in working with refugees. It should not be assumed that service needs for refugees resettled in regional Australia will be the same as those of refugees resettled in capital cities. Some services provided in Melbourne were not available in Geelong, and there were services not currently provided to refugees that may be critical in facilitating resettlement in regional and rural Australia.
Language eng
DOI 10.1071/PY12132
Field of Research 111708 Health and Community Services
Socio Economic Objective 920299 Health and Support Services not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2015, CSIRO Publishing
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Document type: Journal Article
Collections: Faculty of Health
School of Health and Social Development
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