Investigating the validity and usability of an interactive computer programme for assessing competence in telephone-based mental health triage
Sands, Natisha, Elsom, Stephen, Keppich-Arnold, Sandra, Henderson, Kathryn, King, Peter, Bourke-Finn, Karen and Brunning, Debra 2016, Investigating the validity and usability of an interactive computer programme for assessing competence in telephone-based mental health triage, International journal of mental health nursing, vol. 25, no. 1, pp. 80-86, doi: 10.1111/inm.12165.
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Investigating the validity and usability of an interactive computer programme for assessing competence in telephone-based mental health triage
Telephone-based mental health triage services are frontline health-care providers that operate 24/7 to facilitate access to psychiatric assessment and intervention for people requiring assistance with a mental health problem. The mental health triage clinical role is complex, and the populations triage serves are typically high risk; yet to date, no evidence-based methods have been available to assess clinician competence to practice telephone-based mental health triage. The present study reports the findings of a study that investigated the validity and usability of the Mental Health Triage Competency Assessment Tool, an evidence-based, interactive computer programme designed to assist clinicians in developing and assessing competence to practice telephone-based mental health triage.
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