Predicting cynicism as a function of trust and civility: a longitudinal analysis
Nicholson, Ryan M., Leiter, Michael P. and Laschinger, Heather K.S. 2014, Predicting cynicism as a function of trust and civility: a longitudinal analysis, Journal of nursing management, vol. 22, no. 8, pp. 974-983, doi: 10.1111/jonm.12073.
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Predicting cynicism as a function of trust and civility: a longitudinal analysis
AIM: The aim of this study was to examine whether participant views of job resources (i.e. trust and civility) towards their co-workers and supervisors were longitudinally predictive of workplace cynicism, an aspect of burnout.
BACKGROUND: Cynicism is a significant predictor of intention to quit among nurses. Social supports are hypothesized to protect workers from becoming increasingly cynical.
METHOD: Measures of cynicism, and trust and civility in both co-workers and supervisors were part of a survey completed by a sample of 323 Canadian nurses whose responses were matched across two time-points, 1 year apart.
RESULTS: Hierarchical multiple linear regression analyses revealed that co-worker civility enhanced the ability of our regression models to predict cynicism by explaining 1.1% of the variance in cynicism. The addition of co-worker trust, supervisor civility and supervisor trust did not enhance the ability of the models to predict cynicism.
CONCLUSION: The results indicated the importance of workgroup civility in diminishing workplace cynicism.
IMPLICATIONS FOR NURSING MANAGEMENT: Efforts to reduce burnout may be improved by decreasing cynicism through interventions aimed at increasing workgroup civility.
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