Employee assistance programs in Australia: the perspectives of organisational leaders across sectors

Joseph, Beulah and Walker, Arlene 2017, Employee assistance programs in Australia: the perspectives of organisational leaders across sectors, Asia Pacific journal of human resources, vol. 55, no. 2, pp. 177-191, doi: 10.1111/1744-7941.12124.

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Title Employee assistance programs in Australia: the perspectives of organisational leaders across sectors
Author(s) Joseph, Beulah
Walker, ArleneORCID iD for Walker, Arlene orcid.org/0000-0003-1310-9729
Journal name Asia Pacific journal of human resources
Volume number 55
Issue number 2
Start page 177
End page 191
Total pages 15
Publisher Wiley-Blackwell
Place of publication London, Eng.
Publication date 2017-04
ISSN 1038-4111
Keyword(s) counselling
employee assistance program
employee health
Social Sciences
Industrial Relations & Labor
Business & Economics
Summary Employee assistance programs (EAPs) are employee services that assist in managing a range of issues. This paper posits that in order to ascertain the effectiveness of EAPs, it is critical to identify their purpose and how EAPs are embedded and utilised in organisations to inform evaluations of the programs. A qualitative study investigating how and why EAPs are used in organisations was undertaken. Participants were organisational leaders (3 males, 13 females) representing major industries in Australia. Semi-structured interviews were used to collect data and thematic analysis delineated two categories and eight themes. These highlighted that participants primarily used external program providers and considered EAPs to be a vital resource of support for staff, a cost-effective mechanism for managing risk and developing staff, and industry expectation. Participants differed on their perspectives of how to position EAPs in organisations and what should be offered as core services of EAPs.
Language eng
DOI 10.1111/1744-7941.12124
Field of Research 150305 Human Resources Management
1503 Business And Management
Socio Economic Objective 970117 Expanding Knowledge in Psychology and Cognitive Sciences
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, Australian Human Resources Institute
Persistent URL http://hdl.handle.net/10536/DRO/DU:30090256

Document type: Journal Article
Collections: Faculty of Health
School of Psychology
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