Deck the halls with boughs of holly to soften evaluations of service failure Newton, Joshua D., Wong, Jimmy and Casidy, Riza 2018, Deck the halls with boughs of holly to soften evaluations of service failure, Journal of Service Research, vol. 21, no. 4, pp. 389-404, doi: 10.1177/1094670518755316. Attached Files Name Description MIMEType Size Downloads Title Deck the halls with boughs of holly to soften evaluations of service failure Author(s) Newton, Joshua D. orcid.org/0000-0002-7892-361X Wong, Jimmy Casidy, Riza orcid.org/0000-0002-6836-245X Journal name Journal of Service Research Volume number 21 Issue number 4 Start page 389 End page 404 Total pages 16 Publisher SAGE Publications Place of publication Thousand Oaks, Calif. Publication date 2018-11-01 ISSN 1094-6705 Keyword(s) service failure satisfaction religion forgiveness interactional justice Language eng DOI 10.1177/1094670518755316 Field of Research 1505 Marketing 1504 Commercial Services HERDC Research category C1 Refereed article in a scholarly journal ERA Research output type C Journal article Copyright notice ©2018, The Authors Persistent URL http://hdl.handle.net/10536/DRO/DU:30106583 Document type: Journal Article Collections: Faculty of Business and Law Department of Marketing Related Links Link Description Connect to Published Version Go to link with your DU access privileges   Connect to Elements publication management system Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Tue, 27 Feb 2018, 17:46:19 EST Tue, 27 Feb 2018, 18:07:27 EST Tue, 27 Feb 2018, 18:11:10 EST Wed, 28 Feb 2018, 04:00:21 EST Wed, 28 Feb 2018, 07:07:00 EST Sat, 03 Mar 2018, 05:06:15 EST Mon, 12 Mar 2018, 09:25:15 EST Mon, 12 Mar 2018, 09:32:55 EST Thu, 15 Mar 2018, 15:05:11 EST Thu, 12 Jul 2018, 13:53:30 EST Tue, 23 Oct 2018, 12:35:01 EST Tue, 23 Oct 2018, 12:35:49 EST Filtered Full Citation counts:   Cited 12 times in TR Web of Science Cited 13 times in Scopus Search Google Scholar Access Statistics: 569 Abstract Views, 3 File Downloads  -  Detailed Statistics Created: Tue, 27 Feb 2018, 18:11:10 EST