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Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland

Thangavelu, Anbarasu, Partridge, Helen, Carey, Kathy, O'Sullivan, Carmel and Lutvey, Naomi 2019, Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland, Student success, vol. 10, no. 1, pp. 99-114, doi: 10.5204/ssj.v10i1.1121.

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Title Evaluating the student experience with enrolment assistance in an integrated student support service program at the University of Southern Queensland
Author(s) Thangavelu, Anbarasu
Partridge, Helen
Carey, Kathy
O'Sullivan, Carmel
Lutvey, Naomi
Journal name Student success
Volume number 10
Issue number 1
Start page 99
End page 114
Total pages 16
Publisher Queensland University of Technology
Place of publication Brisbane, Qld.
Publication date 2019-03
ISSN 2205-0795
2205-0795
Keyword(s) Education & Educational Research
Social Sciences
Summary Interviews with students who accessed enrolment support were undertaken to explore reasons students utilised this service, and how integrated student support service models can impact on student transition, retention and success. Results indicate that students primarily required support with course enrolments because of the new environment they were studying in, not being accustomed to existing processes and a lack of confidence. In addition, along with the existing service model, the integration of enrolment support into the student support service model had a positive impact on the student experience and engagement. The implications of these findings for the tertiary education sector are considered in light of the increasing focus on student engagement and success.
Language eng
DOI 10.5204/ssj.v10i1.1121
Indigenous content off
HERDC Research category C1.1 Refereed article in a scholarly journal
Free to Read? Yes
Use Rights Creative Commons Attribution 4.0 International licence
Persistent URL http://hdl.handle.net/10536/DRO/DU:30146058

Document type: Journal Article
Collections: Open Access Collection
Deakin Learning Futures
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.