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Assessment of Indoor Environmental Quality in Budget Hotels Using Text-Mining Method: Case Study of Top Five Brands in China

Shen, Z, Yang, X, Liu, Chunlu and Li, J 2021, Assessment of Indoor Environmental Quality in Budget Hotels Using Text-Mining Method: Case Study of Top Five Brands in China, Sustainability, vol. 13, no. 8, pp. 1-24, doi: 10.3390/su13084490.

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Title Assessment of Indoor Environmental Quality in Budget Hotels Using Text-Mining Method: Case Study of Top Five Brands in China
Author(s) Shen, Z
Yang, X
Liu, ChunluORCID iD for Liu, Chunlu orcid.org/0000-0003-1144-4355
Li, J
Journal name Sustainability
Volume number 13
Issue number 8
Article ID 4490
Start page 1
End page 24
Total pages 24
Publisher MDPI AG
Place of publication Basel, Switzerland
Publication date 2021
ISSN 2071-1050
Keyword(s) budget hotel
hotel sustainability
environmental assessment
indoor environmental quality
text mining
Summary Guests’ evaluation of indoor environmental quality (IEQ) is important for identifying environment quality problems in hotels and improving service quality. This paper aims to identify IEQ problems in budget hotels in China and improve them. Specifically, 2.06 million online reviews of budget hotels were used to assess IEQ issues in China’s budget hotels in four areas: acoustic environment, luminous environment, indoor air quality (IAQ) and thermal environment. The influences of the season, region and type of customers on the IEQ evaluation were also explored, and the main causes of IEQ problems were also identified. The research results show that the IEQ complaint rates of budget hotels are relatively high. In particular, complaints about the acoustic environment are more common. Differences in seasons and climate zones have significant effects on complaints about the acoustic environment, thermal environment and IAQ. Different types of customers have different concerns about hotel IEQ, among which solo travelers and traveling couples have higher requirements for IEQ. The occurrence of IEQ problems significantly reduces a hotel’s online rating, with IAQ and the thermal environment having the greatest impacts, but the causal factors that trigger IEQ problems are relatively concentrated. The findings of this paper can provide a reference for assessing IEQ problems in hotel buildings and guide hotel managers to adopt targeted IEQ improvement programs to promote sustainable development in the hotel industry.
Language eng
DOI 10.3390/su13084490
Indigenous content off
Field of Research 12 Built Environment and Design
HERDC Research category C1 Refereed article in a scholarly journal
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30150366

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.