Service Quality in Higher Education: Where are We and Where to Go?

Wong, Ho Yin and Sultan, P 2021, Service Quality in Higher Education: Where are We and Where to Go?. In Branch, J and Christiansen, B (ed), The Marketisation of Higher Education: Concepts, Cases, and Criticisms, Palgrave Macmillan, London, Eng., pp.343-369, doi: 10.1007/978-3-030-67441-0_15.


Title Service Quality in Higher Education: Where are We and Where to Go?
Author(s) Wong, Ho YinORCID iD for Wong, Ho Yin orcid.org/0000-0002-2461-650X
Sultan, P
Title of book The Marketisation of Higher Education: Concepts, Cases, and Criticisms
Editor(s) Branch, J
Christiansen, B
Publication date 2021
Chapter number 15
Total chapters 18
Start page 343
End page 369
Total pages 27
Publisher Palgrave Macmillan
Place of Publication London, Eng.
Keyword(s) Education
ISBN 3030674401
9783030674403
Language eng
DOI 10.1007/978-3-030-67441-0_15
Indigenous content off
HERDC Research category B1 Book chapter
Persistent URL http://hdl.handle.net/10536/DRO/DU:30153736

Document type: Book Chapter
Collections: Faculty of Business and Law
Department of Marketing
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