Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews

Luo, JM, Vu, Huy Quan, Li, Gang and Law, R 2021, Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews, International Journal of Hospitality Management, vol. 98, pp. 1-10, doi: 10.1016/j.ijhm.2021.103032.

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Title Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews
Author(s) Luo, JM
Vu, Huy QuanORCID iD for Vu, Huy Quan orcid.org/0000-0003-1583-641X
Li, Gang
Law, R
Journal name International Journal of Hospitality Management
Volume number 98
Article ID 103032
Start page 1
End page 10
Total pages 10
Publisher Elsevier
Place of publication Amsterdam, The Netherlands
Publication date 2021-09
ISSN 0278-4319
Keyword(s) Robot hotel
Robotic service
Artificial intelligence
Sentiment analysis
TripAdvisor
Multi-criteria decision making
Language eng
DOI 10.1016/j.ijhm.2021.103032
Field of Research 1504 Commercial Services
1505 Marketing
1506 Tourism
HERDC Research category C1 Refereed article in a scholarly journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30154227

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Created: Mon, 09 Aug 2021, 14:51:44 EST

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