Observable indicators and behaviors for the identification of problem gamblers in venue environments Delfabbro, P, Thomas, Anna and Armstrong, A 2016, Observable indicators and behaviors for the identification of problem gamblers in venue environments, Journal of Behavioral Addictions, vol. 5, no. 3, pp. 419-428, doi: 10.1556/2006.5.2016.065. Attached Files Name Description MIMEType Size Downloads Title Observable indicators and behaviors for the identification of problem gamblers in venue environments Author(s) Delfabbro, P Thomas, Anna Armstrong, A Journal name Journal of Behavioral Addictions Volume number 5 Issue number 3 Start page 419 End page 428 Total pages 10 Publisher Akademiai Kiado Rt. Place of publication Budapest, Hungary Publication date 2016-09 ISSN 2062-5871 2063-5303 Keyword(s) customer behavior harm minimization identification problem gambling staff training Summary Background and aims: In many jurisdictions, where gambling services are provided, regulatory codes require gambling operators to apply a duty of care toward patrons. A common feature of these provisions is some expectation that venue staff identify and assist patrons who might be experiencing problems with their gambling. The effectiveness of such measures is, however, predicated on the assumption that there are reliable and observable indicators that might be used to allow problem gamblers to be distinguished from other gamblers. Methods: In this study, we consolidate the findings from two large Australian studies (n = 505 and n = 680) of regular gamblers that were designed to identify reliable and useful indicators for identifying problem gambling in venues. Results: It was found that problem gamblers are much more likely to report potentially visible emotional reactions, unusual social behaviors, and very intense or frenetic gambling behavior. Discussion and conclusions: This study shows that there are a range of indicators that could potentially be used to identify people experiencing problems in venues, but that decisions are most likely to be accurate if based on an accumulation of a diverse range of indicators. Language eng DOI 10.1556/2006.5.2016.065 HERDC Research category C1 Refereed article in a scholarly journal Free to Read? Yes Persistent URL http://hdl.handle.net/10536/DRO/DU:30160664 Document type: Journal Article Collections: Faculty of Health School of Psychology Open Access Collection Related Links Link Description Link to full-text (open access)   Connect to Elements publication management system Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au. Versions Version Filter Type Fri, 31 Dec 2021, 14:51:03 EST Fri, 31 Dec 2021, 15:54:19 EST Fri, 31 Dec 2021, 16:02:08 EST Sun, 09 Jan 2022, 05:05:31 EST Mon, 14 Feb 2022, 10:36:02 EST Mon, 14 Feb 2022, 15:21:11 EST Mon, 14 Feb 2022, 15:26:56 EST Filtered Full Citation counts:   Cited 16 times in TR Web of Science Cited 15 times in Scopus Search Google Scholar Access Statistics: 11 Abstract Views, 0 File Downloads  -  Detailed Statistics Created: Fri, 31 Dec 2021, 14:51:03 EST