Understanding Engagement With Forensic Smartphone Apps: The Service Design Engagement Model Ross, S, Wood, Mark, Johns, D, Murphy, J, Baird, R and Alford, B 2022, Understanding Engagement With Forensic Smartphone Apps: The Service Design Engagement Model, International Journal of Offender Therapy and Comparative Criminology, pp. 1-18, doi: 10.1177/0306624X221106323. Attached Files Name Description MIMEType Size Downloads Title Understanding Engagement With Forensic Smartphone Apps: The Service Design Engagement Model Author(s) Ross, S Wood, Mark orcid.org/0000-0001-6346-6965 Johns, D Murphy, J Baird, R Alford, B Journal name International Journal of Offender Therapy and Comparative Criminology Article ID 0306624X2211063 Start page 1 End page 18 Total pages 18 Publisher SAGE Place of publication London, Eng. Publication date 2022 ISSN 0306-624X 1552-6933 Keyword(s) digital interventions eHealth mobile applications user engagement Summary Justice services have begun to integrate the use of mobile applications into treatment, support, and rehabilitative programs for forensic clients. One such application that been adopted to support forensic clients is “eRecovery”: a smartphone application that provides clients recovering from a substance addiction with support for managing relapse. In this article, we report on evaluation findings from a trial of eRecovery in an Australian Community Justice Centre, and reflect on several issues relating to fostering and sustaining client engagement with similar applications within forensic and justice settings. We propose the Service Design Engagement Model to organize, visualize, and describe the stages and factors important to adoption, appropriation, and on-going routine use of the software by forensic clients. The model recognizes the role of contextual and environmental factors in supporting users through the early stages of engagement, and the importance of user agency in longer-term engagement with therapeutic apps. Language eng DOI 10.1177/0306624X221106323 Field of Research 1602 Criminology 1701 Psychology 1801 Law HERDC Research category C1 Refereed article in a scholarly journal Persistent URL http://hdl.handle.net/10536/DRO/DU:30173683 Document type: Journal Article Collections: Faculty of Arts and Education School of Humanities and Social Sciences Related Links Link Description Connect to published version Go to link with your DU access privileges   Connect to Elements publication management system Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Mon, 27 Jun 2022, 08:44:55 EST Mon, 27 Jun 2022, 16:39:47 EST Tue, 28 Jun 2022, 21:25:10 EST Wed, 29 Jun 2022, 06:09:55 EST Wed, 20 Jul 2022, 11:32:09 EST Wed, 20 Jul 2022, 13:24:02 EST Wed, 20 Jul 2022, 13:29:21 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 8 Abstract Views, 1 File Downloads  -  Detailed Statistics Created: Tue, 28 Jun 2022, 21:25:10 EST